Smiles all round from Wayne & Dorothy as they were presented with their award at a prestigious ceremony at the Mar Hall Hotel, Bishopton.
Wayne & Dorothy Lewins moved from their native Tyneside in 2000 to take over the reigns at the Besom Inn.
Both having previous experience in the pub trade they set about making Coldstream their new home and turning the besom into a business that would provide an income in the years to come.
"Long hours and hard work are the order of the day in this trade, but with the help of great staff and loyal customers we have managed to make significant improvements in the last few years, culminating in the overall winners title for Scotland in the Shine Awards this year. While the award is a great honour we are committed to improving service to our customers on an ongoing basis."
Wayne and Dorothy Lewins, The Besom, Coldstream
A Coldstream pub has been recognised as a Regional Champion and for delivering the best community experience to customers in Scotland.
Punch Taverns, the largest pub company in the UK, have rewarded the Besom, Coldstream with a 2008 Shine Award – which commends those truly exceptional pubs from its 8,400 strong estate.
Licensees Wayne and Dorothy Lewins won the ‘Best Community Experience‘ category and were also named overall Regional Champions. They were presented with their award at a prestigious ceremony at the Mar Hall Hotel, Bishopton.
The Besom fought off tough competition from 12 other regional finalists who had been short listed from over a 1000 pubs, nominated from all over the UK.
Sue Allen from Punch Taverns commented: “What a fantastic event and a great opportunity to recognise these truly outstanding pubs. We received over 100 nominations in this region so to be crowned winners is an exceptional achievement – well done!”
Licensees Wayne and Dorothy of the Besom were praised by the judges for being at the ‘heart of the community’, for their ‘exceptional retail standards’ and for ‘living and breathing customer service.”
Wayne and Dorothy are delighted with the accolade. Wayne comments: “It was an absolute shock to win. To get recognition for the work you spend your whole life doing is wonderful. We’re a really close knit community here at the Besom so a big thanks to all of the team and customers.” Wayne and Dorothy Lewins, The Besom, Coldstream - 'Best Community Experience'
As well as their trophy, Wayne and Dorothy also received a £500 gift experience voucher and will join the other Regional Champions at a prestigious Champions Dinner event taking place on 21st May at Hampton Court Palace in London.